All tenant-members, prospective tenant-members and other stake holders of the Co-op have the right to:
- Complain about the way that NGRHC has gone about delivering housing or related services; and
- Appeal a decision made by NGRHC in relation to their housing, application or services.
NGRHC encourages stake holders to make complaints, where necessary. This is a key way in which the Co-op receives feedback, responds to needs and improves our service delivery.
To view the Complaints & Appeals policy click here
To download the Complaints & Appeals form click here