All renter-members, prospective renter-members and other stake holders of the Co-op have the right to:

  • Complain about the way that NGRHC has gone about delivering housing or related services; and
  • Appeal a decision made by NGRHC in relation to their housing, application or services.

NGRHC encourages stake holders to make complaints, where necessary.  This is a key way in which the Co-op receives feedback, responds to needs and improves our service delivery.

To view the Complaints & Appeals policy click here

To download the Complaints & Appeals form click here