POLICIES & PROCEDURES OF THE NORTHERN GEELONG RENTAL HOUSING CO-OPERATIVE LTD

Policy Title

Brief description of this policy

Allocation of Long Term Housing This policy deals with the appropriate and practical allocation of Co-operative properties.
Asset Management This policy establishes the approach of Northern Geelong Rental Housing Co-operative Ltd (NGRHC) to manage property assets by setting an appropriate standard in partnership with the Department of Health and Human Services (DHHS).
Child Protection This policy sets out the Co-op’s commitment to protecting all children in every part of its operation to ensure this is a child-safe organisation.
Code of Conduct The purpose of this policy is to identify NGRHC’s position on ethics and proper Codes of Conduct and to document those procedures required to ensure the operation of an ethical housing Co-operative.
Committee of Management This policy outlines The Committee of Management’s responsibilities including strategic issues such as defining the purpose of the organisiation and setting its direction.
Complaints and Appeals Policy This policy establishes the approach of Northern Geelong Rental Housing Co-operative Ltd (NGRHC) to complaints and appeals in respect of housing, social housing applications and related services.
Eligibility for Long-Term Housing This policy establishes the approach of the Northern Geelong Rental Housing Co-operative Ltd (NGRHC) to eligibility for its long-term rental housing program.
Maintenance The purpose of this policy is to define a set of clear guidelines for maintenance work requests and outline a standard procedure to be followed for maintenance requests which consider environmentally sustainable and cost effective options.
Privacy and Information Sharing This policy sets out how Northern Geelong Rental Housing Co-operative (NGRHC) collects, uses and discloses your personal information.
Rent Management This policy establishes the approach of Northern Geelong Rental Housing Co-operative Ltd (NGRHC) to setting and collecting rent in its affordable long-term rental housing program.
Human Rights  & Equal Opportunity This policy has been designed to recognise human rights and facilitate the creation of a
workplace culture that values, and maximises the benefits of the diversity of its staff and
membership.
Bullying This policy establishes the approach of Northern Geelong Rental Housing Co-op (NGRHC) to ensure
that staff and tenant-members of NGRHC are aware of their responsibilities and rights with regard
to issues of bullying, discrimination and harassment.
Information Technology Management This policy sets out guidelines for acceptable use of the computer network, including internet
and email. This policy applies to both staff and tenant-members of NGRHC.
Business Continuity Plan In Responce To The Coronavirus Outbreak This document sets out a plan to ensure Northern Geelong Rental Housing Co-operative (NGRHC) continue to provide Community Housing services to tenant-members across 58 managed properties supplied by the Department of Health and Human Services (DHHS) via a General Lease.